Privacy Policy
Last updated: January 9, 2026
Introduction
TRUEGRADIENT ARTIFICIAL INTELLIGENCE PRIVATE LIMITED (all to be referred to as 'we', 'us', 'our') operates the website. This page informs visitors regarding our policies with the collection, use, and disclosure of personal information if anyone decided to use our Service, the TrueGradient website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that We collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
Data Collection
What personal data do we collect from you?
Personal data you provide to us
When using our Website or services, including AI-driven platforms, dashboards, APIs, live support, or communication tools used to deliver services, you may voluntarily provide personal data.
Personal data includes personally identifiable information (PII) that may directly or indirectly identify you, such as:
- Name
- Email address
- Phone number
- Username / account identifiers
Personal data collected automatically
We may collect limited technical data automatically when you interact with our Website or services, including:
- IP address
- Browser type and version
- Operating system and device information
- Time and date of visit
- Interaction logs and usage patterns
Data Use
How do we use your personal data?
We process your personal data for the following purposes:
- Delivering AI-based services, insights, or support you have consented to receive
- Internal analytics, business research, and market studies
- Improving existing products and developing new offerings
- Addressing user-reported complaints or disputes
- Performing security audits and ensuring statutory compliance
- Meeting legal or regulatory obligations, where applicable
With whom do we share your personal data?
We do not disclose or share your personal data with third parties except in the following cases:
- When you have provided explicit consent, or
- When required to comply with applicable law, enforce legal rights, or fulfill service obligations
Customers / Service Partners
Where TrueGradient provides services on behalf of its enterprise customers or authorized partners, limited personal data may be shared with them strictly to fulfill contracted service delivery. We enter into Data Protection Agreements (DPAs) or equivalent contracts to ensure your data is safeguarded in accordance with applicable laws and industry-standard security practices. We recommend you also review the privacy policies of such service providers or customers where relevant.
Information Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information including but not limited to your name, email address, and username. The information that we request will be retained by us and used as described in this privacy policy.
- Log Data
- Cookies
- Service Providers
- Security
Log Data
We want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device's Internet Protocol ("IP") address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your device's internal memory.
We may use cookies (session and/or persistent) and similar tracking technologies to support Website functionality, user preferences, and security controls. Cookies typically do not store personal identifying information.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service
- To provide the Service on our behalf
- To perform Service-related services or
- To assist us in analyzing how our Service is used
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and We cannot guarantee its absolute security.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
For questions regarding this Privacy Policy or your data, you may reach us at:
Legal Entity:
TRUEGRADIENT ARTIFICIAL INTELLIGENCE PRIVATE LIMITED
Registered Address:
Flat J602, Durga Petals Apartment, Outer Ring Road, Rainbow Children Hospital, Doddanekkundi, Bangalore North, Bangalore-560037, Karnataka, India
For general support inquiries, please visit our contact page.
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